ColoHouse Miami 24/7 Services
ColoHouse has an excellent set of resources to guarantee our clients will receive the best support available. From our 24/7 security and environmental monitoring to our 24/7 live support and technician assistance, ColoHouse delivers an unbeatable quality of service; helping our clients achieve the best business solutions today, in preparation for tomorrow’s growth.
24/7 Security
The building, owned by Digital Realty Trust, is manned 24x7x365 with security officers who control entrance into the building as well as key card access into the elevators, for customers with valid picture identification only.
For strengthened security, ColoHouse uses Biometrics to provide dual factor authentication to restricted areas of our data center. All of the ColoHouse controlled space is monitored 24x7x365 by CCTV digital cameras and recorders, capturing full coverage of all activities. Additionally, all data is stored and available for future retrieval, ensuring total monitoring and control of the data center.
24/7 Environmental System Monitoring
ColoHouse provides complete management and monitoring of all environmental systems with 24x7x365 electronic detection systems. With 14’ high ceilings in a raised floor environment, ColoHouse ensures your equipment is maintained with N+1 cooling for optimum airflow and humidity at 72°F at all times.
Additionally, our facility is protected by the TotalPac Fire Suppression System. This system is a dual-alarmed, dual-interlock, multi-zoned, pre-zoned, and pre-action, dry-pipe fire suppression delivery system. The electrical and mechanical systems use the latest technologies to provide clients with N+1 redundancy to guarantee continuous operation with branch breaker monitoring and dual power grid services.
24/7 Live Support Services
Nothing is more frustrating to a client than not being assisted when they contact a business for help. Our philosophy is to build long-term relationships by providing our expertise, enabling our clients’ success. To ensure this success, clients are encouraged to submit support tickets via our customer portal or by emailing support@colohouse.com. A ticket number is assigned to each incident for ease of tracking. Our certified technicians will acknowledge the issue within 1 hour of submitting the ticket, and will assist the client in any way necessary.
Additionally, in the case of an emergency, clients are encouraged to call our 24x7x365 live support line, where they can receive immediate assistance. Our unbeatable quality of service is the foundation of our partnerships; these services help our clients achieve the best, most timely business solutions possible.
24/7 Technician Availability
Our qualified support technicians are available 24x7x365 and are always ready to assist with any issue or request that might arise. Our skilled technicians are equipped with the latest technologies to provide fast and effective trouble shooting and resolution of even the most complex situations. Rest assured your business needs are in good hands with ColoHouse.
