IT Manager

  • IT Manager
    • August 15 2022

    Posting Qualifications

    • Bachelor’s degree or equivalent experience
    • Minimum of eight years of experience in information technology with a minimum of three years in a management position with budget responsibilities.
    • Proven experience identifying, prioritizing, and addressing technology and information management needs.
    • Ability and willingness to engage in direct technology support when necessary.
    • Familiarity with IT management frameworks such as ITIL and COBIT. Ideally has experience in implementation and management of these frameworks.
    • Experience with SmartSheet project management platform
    • Ability to managing multiple projects simultaneously in a dynamic environment.
    • Knowledge of public cloud platforms such as Microsoft 365, SalesForce, and others.
    • Excellent written and oral communication skills.
    • Excellent leadership and collaboration skills.

    Position Duties

    • Provide day-to-day management of the back-office IT infrastructure, users, and applications.
    • Identify, prioritize, and address technology and information management needs based on the strategic goals of the business.
    • Work cooperatively with line of business leadership to effectively manage integration points between customer service delivery platforms and back-office IT infrastructure.
    • Build and maintain documentation including business process and information workflow documentation for back-office IT operations and integration points with service delivery platforms.
    • Oversee and manage internal IT service operations.
    • Manage onboarding of new hires and related equipment, applications, access.
    • Manage third-party vendor relationships and services.
    • Provide as-needed support to line of business technology operations.

    Position Location

    • Utah – Pleasant Grove Office
    • Hybrid role with 3 days in office
    • Will require some travel to other office locations (<15% of time)

    Company Benefits

    • Bonus Plan
    • Paid Vacation and Sick Time
    • 401(k) Retirement Account Program
    • Long-Term and Short-Term Disability Insurance
    • Life Insurance
    • Dental, Vision, and Health Insurances
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