IT Manager

Posting Qualifications

  • Bachelor’s degree or equivalent experience
  • Minimum of eight years of experience in information technology with a minimum of three years in a management position with budget responsibilities.
  • Proven experience identifying, prioritizing, and addressing technology and information management needs.
  • Ability and willingness to engage in direct technology support when necessary.
  • Familiarity with IT management frameworks such as ITIL and COBIT. Ideally has experience in implementation and management of these frameworks.
  • Experience with SmartSheet project management platform
  • Ability to managing multiple projects simultaneously in a dynamic environment.
  • Knowledge of public cloud platforms such as Microsoft 365, SalesForce, and others.
  • Excellent written and oral communication skills.
  • Excellent leadership and collaboration skills.

Position Duties

  • Provide day-to-day management of the back-office IT infrastructure, users, and applications.
  • Identify, prioritize, and address technology and information management needs based on the strategic goals of the business.
  • Work cooperatively with line of business leadership to effectively manage integration points between customer service delivery platforms and back-office IT infrastructure.
  • Build and maintain documentation including business process and information workflow documentation for back-office IT operations and integration points with service delivery platforms.
  • Oversee and manage internal IT service operations.
  • Manage onboarding of new hires and related equipment, applications, access.
  • Manage third-party vendor relationships and services.
  • Provide as-needed support to line of business technology operations.

Position Location

  • Utah – Pleasant Grove Office
  • Hybrid role with 3 days in office
  • Will require some travel to other office locations (<15% of time)

Company Benefits

  • Bonus Plan
  • Paid Vacation and Sick Time
  • 401(k) Retirement Account Program
  • Long-Term and Short-Term Disability Insurance
  • Life Insurance
  • Dental, Vision, and Health Insurances


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