MASTER SERVICES AGREEMENT – US
This MASTER SERVICES AGREEMENT, along with each executed Service Order and the additional component documents listed in Section 7, constitutes a binding agreement between Colohouse and Customer. The purpose of this Agreement is to set forth the terms and conditions by which Colohouse provides the Colocation Services, use of the Company Network and access to the Data Center and Customer Space to Customer.
SERVICE LEVEL AGREEMENT
This Service Level Agreement (“SLA”) is a component of the Master Services Agreement (“Agreement”) between Colohouse and Customer. The purpose of this SLA is to outline the service level standards by which Colohouse ensures to deliver Colocation Services to Customer. Subject to the terms and conditions of the Agreement, Colohouse will use commercially reasonable efforts to deliver Colocation Services in accordance with the rigorous Service Level Objectives (“SLA Objectives”) set forth below. The SLA Objectives and Service Level Credits specified below do not apply to any Customer Equipment and/or any issues or disruptions arising therefrom or a Force Majeure event.
SERVICE LEVEL AGREEMENT FOR NETWORK SERVICES
This Service Level Agreement is a component of the Master Services Agreement between Colohouse (“Colohouse”) and Customer. The purpose of this SLA is to outline the service level standards by which Colohouse ensures to deliver Network Services to Customer. Subject to the terms and conditions of the Agreement, Colohouse will use commercially reasonable efforts to deliver Network Services in accordance with the rigorous Service Level Objectives set forth below. The SLA Objectives and Service Level Credits specified below do not apply to any Customer Equipment and/or any issues or disruptions arising therefrom or a Force Majeure event.
MANAGED SERVICES ADDENDUM
This Managed Services Agreement (“Agreement”) is a component of the Master Services Agreement (“MSA”) between Colohouse (“Colohouse”) and Customer (“Customer”). The purpose of this Agreement is to outline the managed service standards by which Colohouse ensures to deliver Managed Services to Customer.
DEDICATED SERVERS ADDENDUM
Our Terms of Service (TOS), including terms incorporated into our TOS by reference, are incorporated into this attachment by reference. To the extent that any terms in this Dedicated Services addendum conflict with the terms of our TOS, the terms of this Dedicated Services addendum prevail. To the extent that the terms of this Dedicated Services addendum conflict with any of the agreements of the TOS which are incorporated into it by reference (including without limitation our AUP and Privacy Policy), the terms of those agreements prevail as set out in paragraph 5.1 of the TOS.
CLOUD SERVER ADDENDUM
Our Terms of Service (TOS), including terms incorporated into our TOS by reference, are incorporated into this attachment by reference. To the extent that any terms in this Cloud Services addendum conflict with the terms of our TOS, the terms of this Cloud Services addendum prevail. To the extent that the terms of this Cloud Services addendum conflict with any of the agreements of the TOS which are incorporated into it by reference (including without limitation our AUP and Privacy Policy), the terms of those agreements prevail as set out in paragraph 5.1 of the TOS.
COLOCATION ACCESS PROCEDURES
These Colocation Access Procedures (“CAP”) are a component of the MASTER SERVICES AGREEMENT (“Agreement”) between Colohouse and a Customer. The purpose for this CAP is to ensure the safety and security of our Data Center, the Company Network, each Customer and its Customer Equipment located in its Customer Space. Capitalized terms used in this CAP shall have the meanings set forth in the Agreement.
PRIVACY POLICY
This Online Privacy Policy (“Privacy Policy”) outlines Colohouse’s policies and procedures for handling Customer information. This Privacy Policy has been created with the understanding that Internet technologies are still evolving and that Internet business methods continue to change to meet the needs and opportunities of the changing technologies. As a result, this Privacy Policy is subject to change as determined advisable or necessary by us.
COOKIE POLICY
By continuing to use our site and services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this privacy policy. If you do not accept the use of cookies and similar technologies, do not use this site.
REFUND POLICY
We have prepared this refund policy to explain the scenarios in which you may request a refund for products and services acquired from Colohouse.
ACCEPTABLE USE POLICY
DATA PROCESSING AGREEMENT
Along with the Standard Clauses for Data Processing, this Data Pro Statement constitutes the data processing agreement for the product or service provided by the company that has drawn up this Data Pro Statement.
SUBPOENA RESPONSE POLICY
Colohouse respects the privacy of its customers. In accordance with relevant laws, Colohouse policy prohibits the release of customer or account information except when required by law or in compliance with legal process served on Colohouse and/or its affiliated entities.
ESCALATION POLICY
The purpose of the Escalation Policy & Procedure is to connect customers and third parties with Colohouse personnel in the rare occurrence of a failure, concern, incident or complaint.
