MASTER SERVICES AGREEMENT
This Agreement governs all orders executed by Customer and Service Provider (“Service Order(s)”) providing for Customer’s access to and use of any service provided by Service Provider (“Service”). The Agreement consists of the Service Order; this Master Service Agreement (“MSA”); the applicable service addendum(s) in respect of the ordered Service, including any applicable Service Level Agreement contained therein (“Service Addendum”); together with Service Provider’s Privacy Policy, Acceptable Use Policy, and any other applicable policies.
SERVICE ADDENDUMS
All Service Orders are subject to the MSA and applicable service addendums.
COLOCATION ADDENDUM
HOSTING ADDENDUM
CLOUD ADDENDUM
COLOCATION ACCESS PROCEDURES
These Colocation Access Procedures (“CAP”) are a component of the MASTER SERVICES AGREEMENT (“Agreement”) between Colohouse and a Customer. The purpose for this CAP is to ensure the safety and security of our Data Center, the Company Network, each Customer and its Customer Equipment located in its Customer Space. Capitalized terms used in this CAP shall have the meanings set forth in the Agreement.
COOKIE POLICY
By continuing to use our site and services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this privacy policy. If you do not accept the use of cookies and similar technologies, do not use this site.
REFUND POLICY
We have prepared this refund policy to explain the scenarios in which you may request a refund for products and services acquired from Colohouse.
ACCEPTABLE USE POLICY
DATA PROCESSING AGREEMENT
Along with the Standard Clauses for Data Processing, this Data Pro Statement constitutes the data processing agreement for the product or service provided by the company that has drawn up this Data Pro Statement.
SUBPOENA RESPONSE POLICY
Colohouse respects the privacy of its customers. In accordance with relevant laws, Colohouse policy prohibits the release of customer or account information except when required by law or in compliance with legal process served on Colohouse and/or its affiliated entities.
ESCALATION POLICY
The purpose of the Escalation Policy & Procedure is to connect customers and third parties with Colohouse personnel in the rare occurrence of a failure, concern, incident or complaint.
