MASTER SERVICES AGREEMENT
This MASTER SERVICES AGREEMENT, along with each executed Service Order and the additional component documents listed in Section 7, constitutes a binding agreement between ColoHouse and Customer. The purpose of this Agreement is to set forth the terms and conditions by which ColoHouse provides the Colocation Services, use of the Company Network and access to the Data Center and Customer Space to Customer.
SERVICE LEVEL AGREEMENT
This Service Level Agreement (“SLA”) is a component of the Master Services Agreement (“Agreement”) between ColoHouse and Customer. The purpose of this SLA is to outline the service level standards by which ColoHouse ensures to deliver Colocation Services to Customer. Subject to the terms and conditions of the Agreement, ColoHouse will use commercially reasonable efforts to deliver Colocation Services in accordance with the rigorous Service Level Objectives (“SLA Objectives”) set forth below. The SLA Objectives and Service Level Credits specified below do not apply to any Customer Equipment and/or any issues or disruptions arising therefrom or a Force Majeure event.
COLOCATION ACCESS PROCEDURES
These Colocation Access Procedures (“CAP”) are a component of the MASTER SERVICES AGREEMENT (“Agreement”) between ColoHouse and a Customer. The purpose for this CAP is to ensure the safety and security of our Data Center, the Company Network, each Customer and its Customer Equipment located in its Customer Space. Capitalized terms used in this CAP shall have the meanings set forth in the Agreement.
REFERRAL AGREEMENT TERMS
This document contains the general terms and conditions of the Referral Agreement (“Agreement”) executed by ColoHouse and Referral Partner pursuant to which ColoHouse may pay Referral Fees to Referral Partner.