MASTER SERVICES AGREEMENT
All Service Orders are subject to the MSA and applicable service addendums.
COLOCATION ACCESS PROCEDURES
These Colocation Access Procedures (“CAP”) are a component of the MASTER SERVICES AGREEMENT (“Agreement”) between Colohouse and a Customer. The purpose for this CAP is to ensure the safety and security of our Data Center, the Company Network, each Customer and its Customer Equipment located in its Customer Space. Capitalized terms used in this CAP shall have the meanings set forth in the Agreement.
We have prepared this refund policy to explain the scenarios in which you may request a refund for products and services acquired from Colohouse.
ACCEPTABLE USE POLICY
DATA PROCESSING AGREEMENT
Along with the Standard Clauses for Data Processing, this Data Pro Statement constitutes the data processing agreement for the product or service provided by the company that has drawn up this Data Pro Statement.
SUBPOENA RESPONSE POLICY
Colohouse respects the privacy of its customers. In accordance with relevant laws, Colohouse policy prohibits the release of customer or account information except when required by law or in compliance with legal process served on Colohouse and/or its affiliated entities.
The purpose of the Escalation Policy & Procedure is to connect customers and third parties with Colohouse personnel in the rare occurrence of a failure, concern, incident or complaint.