Technical Support & Facility Infrastructure
| Tier | Responsibility | Description | Phone | |
| Tier 1 | Customer Service | 24/7/365 | +1-866-790-2656 | support@colohouse.com |
| Tier 2 | Javier Vidueira, VP Client Services | Helpdesk escalations Tier 1 escalations | +1-888-869-4678 | support@hivelocity.net |
| Tier 3 | Grant Davis, Director of Customer Success | Tier 3 escalations specific to Web Hosting services | +1-678-809-4173 | gdavis@colohouse.com |
| Tier 4 – Hosting | Joe Johnson, Director of Hosting Operations | Tier 3 escalations specific to Web Hosting Servics | +1-305-760-9405 | jjohnson@colohouse.com |
| Tier 4 – Cloud/Network | Craig McBurnett, VP, Cloud Operations | Tier 3 escalations specific to Cloud and Network Services | +1-678-981-5304 | cmcburnett@colohouse.com |
| Tier 4 – Data Centers | Thomas MacPherson, VP Data Center Operations | Tier 3 escalations specific to colocation and facilities | +1-888-869-4678 | support@hivelocity.net |
| Tier 5 | Joe Schoonbeck, SVP, Service Operations | Top point of escalation for issues unresolved by prior tiers | +1-305-901-6192 | jschoonbeck@colohouse.com |
