What is Management?
Management backs your related service with extra support services such as 24/7 monitoring, off-site backups, security and firewall management, software updates and software technical support beyond just rebooting the server if you have a problem.
Many competitors abuse the term Managed, when in reality they provide minimal to no support when you run into trouble. Colohouse was founded on managed services and we take it very seriously – when we say our servers are fully managed we mean it, and put it in writing.
Colohouse provides extraordinary managed support at an affordable price with technology and infrastructure that you can trust.
Managed Servers
The cloud’s flexibility, monitoring, OS/app infrastructure layer support, and technical guidance.
Managed Backup
Avoid disaster with full server backups included with your management plan. Our staff will monitor the success of your backups and notify you of any failures or quota issues with recommended solutions.
Managed Security
Choose from individual services or comprehensive compliance solutions to meet your business’s security needs.
Managed cPanel Hosting
Let our experts and enterprise-level hosting solutions provide the foundation for your cPanel web hosting system.
Managed Virtualization
Get the benefits of cloud-like flexible computing, easy scaling, and availability — combined with the reliability, easy management, and advanced features of enterprise-class VMware® virtualization technology.
Professional Services
Fully leverage our expertise using these consultative services to help you get the most out of your hosted environment.
Managed Databases
Take advantage of our MySQL and SQL expertise for licensing, installation, monitoring, optimization, and more.
Critical Application Services
Enterprise-level hosting solutions backed by the expertise of Colohouse’s Support Engineers deliver mission-critical 100% uptime for your sites.
Business Continuity Insurance
Business continuance insurance is included on the All Inclusive service plan and is available for only a $5/month fee on other service plans – it provides added protection and peace of mind to our customers who want financial security against sudden bandwidth overage bills and other potential dangers that all servers face on the Internet today.
Distributed Denial of Service Attacks (DDoS), former employees, and hackers can cause costly hours of maintenance to restore from backup, reload the operating system, or defend against network attacks.
Colohouse’s business continuity insurance alleviates any costs related to data restores, O/S reloads, administrative assistance, or excessive bandwidth usage as a result of such an attack.
Server Hardening
Upon purchase of your new managed server, Colohouse will harden in via the following:
Firewall Setup
Colohouse will install and configure the integrated Firewall system to protect your server from unauthorized connections, as well as hacker and denial of service attacks.
Operating System Upgrade
Colohouse will apply all patch service packs and upgrade your Linux Kernel or Microsoft Windows Server operating system to the latest stable release, closing security vulnerabilities.
System Hardening
Colohouse will harden your server, including securing/tmp, using secure PHP methods, user-jailed/restricted pathing, and baseline PCI recommended settings.
Application Upgrades
Colohouse will upgrade all pre-installed software, such as the Apache web server, mail server, and PHP/PERL system. We upgrade all your pre-installed software to the latest stable version released by your OS/software vendor.
Security Audit
Colohouse will ensure your server is safe and secure as well as assess its possible vulnerabilities by installing Maldet and ClamScan to check for trojans, rootkits, and other security problems.
Remote Access Enhancements
Colohouse will modify your remote access footprint (SSH or Remote Desktop) and limit logins for your security.
Turn Off Insecure Services
Colohouse will deactivate all unused and insecure applications and services. In addition to removing unneeded security holes, this process will further boost the speed and responsiveness of your server by saving memory and CPU resources.
Premium Tier Services
We offer a wide range of Premium services for Enterprise level customers. Just a few of the premium services we offer:
Database Replication and Mirroring
Database mirroring can be used in conjunction with replication to improve the availability of your databases.
Server Replication, Clustering and Mirroring
Serve as the customer advocate within our company, communicating the customers’ needs and feedback to other departments to ensure we deliver on our promises.
Server Load Balancing and Fail Over
Our Managed Services allow you to leverage our team of experts so your team can focus on your core business.
On-Demand Security and Vulnerability Assessment
From general baseline recommendations to regulatory PCI-Compliance hardening, Colohouse can work with you or your third-party firms to provide 100% secure solutions.
100% Custom Configurations and Solutions
Colohouse recognizes that not every business model and their needs fit into a pre-defined package. We can provide custom-tailored solutions to any of your business needs.
*Customers may need to interface with software vendors for issues with closed-source, heavily modified, or custom software. “Best effort” is provided in these cases. Liability prevents Colohouse from modifying any customer’s database data and related service daemons regardless of management service tier. Premium Tier Services applies to servers and services on Colohouse’s network and cannot be applied to services external to our data center.
