ColoHouse conducts an annual survey of its customers. We take pride in our support, infrastructure and services. We strive to be the best we can be for our customers by abiding by strict Service Level Agreements and the highest level of SOC 2 compliance.
We are pleased to announce that ColoHouse has an industry leading score of 79 among our US customers. During the course of 2018, our business has expanded by acquiring 4 new businesses and their customers.
What is Net Promoter Score (NPS)?
Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.
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The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend ColoHouse to a colleague? NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). An NPS that is positive (i.e., higher than zero) is felt to be good and an NPS of +50 or over is excellent.
Over the course of three 3 years, we have continued to achieve outstanding scores among our customer and continued to improve:
2016: 73
2017: 70
2018: 79
According to SurveyMonkey 2018 Benchmarks, the average from 3,089 technology organizations is 34 and the average from 179,898 organizations is 23.
We appreciated our customers’ support and business and we take all constructive feedback seriously. Our team over the course of the year will work to incorporate any ideas, not just collected during this survey, but at any time.
2019
As a promise to our customers, over the course of 2019, we will be completing the following:
– Adding large trash receptacles throughout the data centers
– Improving billing response times
– Updating our servers and data equipment
As we complete these items, we will be informing our customers via our Quarterly Company Newsletter.
Again, we thank you for your business and for the opportunity to keep earning it.
“Thank you. You guys in ColoHouse are one of our best colocation providers. Reliable, individual care, with nice cooperation. Really appreciate business with you.”
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
