Making the decision to outsource your hosting to a data center can be a difficult decision. Afterall, your mission-critical infrastructure will be housed within someone else’s facility. Although it’s important to have the technological expertise to meet your needs, customer service must also be an important consideration in selecting a provider for data center services.
When it comes to a business, nothing matters if you offer poor customer service. You need to be able to rely on your colocation provider to be your on-site hands, eyes and ears – without worrying about budget or time. An experienced staff should be available 24/7 to provide you support in unexpected situations.
In the ever changing and complex world of IT, customer service is more than just being available. Your support staff should be monitoring systems to mitigate any potential problems and to perform preventative maintenance. Whether it is a call to help solve a problem or answering your questions or when advice is needed, sometimes you need an extra pair of hands.
An extra pair of hands
Support teams are a huge asset to any business. Not only do they offer peace of mind with their proactive monitoring of the critical infrastructure of the data center facility, but they can also be called in a remote support capacity.
Having a data center with remote hands support means you have a professional, certified technician providing 24/7 support to help you get things back up and running quickly. This means you can rest assured when an issue arises, a trusted specialist will be available to meet your needs. Additionally, by outsourcing, you never have to worry about administrative concerns like benefits, paid time off, coverage during holidays and gaps in employee turnover.
How Our Remote Hands Service Can Assist
With ColoHouse Remote Hands, you are able to quickly respond to emergencies, reduce travel time to and from our data center, improve equipment uptime, and reduce the cost of infrastructure management. Our aim is to deliver excellent colocation services in all aspects – thus, most support services are free of charge. From our 100% uptime Service Level Agreement to remote hands, cabling, and shipping, we strive to be an extension of your staff.
Contact us to learn more about Remote Hands.