Remote Hands Support
We consider each customer a business partner. Our goal is to support you and your business by providing solid infrastructure and services – allowing you to develop trust with your partners, customers, and end-users.
Common tasks performed include cable termination and moving, securing or swapping existing cabling.
ColoHouse technicians perform troubleshooting, verify device status or “heartbeat checks”, swap equipment, plug-in serial cables, work with you using team viewer and more.
Customer-authorized vendors and consultants can be escorted to and from colocation space – and monitored until completion. ColoHouse technicians also assist with access requests and lockouts.
ColoHouse will swap tapes, storage media or removable media as well as replace hard drives and burn CD’s.
Technicians will confirm package receipt, place or install shipped equipment in your colocation space – or store your packages in our loading unit.
Tasks such as installing equipment, moving or discarding boxes or hardware – and cleaning of customer colocation space can be performed.
Functions may range from circuit testing and diagnostics to circuit migrations, IP assignment, signal checks and cable swaps.
Tasks may include full or partial space audits, labeling, photographing colocation space, tracing cross connects or verifying power consumption.
Packing, labeling, unpacking and inventory of boxes and equipment can be performed at request.
24/7 availability by phone, email or web-based Customer Portal.
ColoHouse has successfully installed hundreds of colocation deployments in our data centers. Our team of experts will collaborate with you throughout the entire process – acting as an extension of your team. We provide feedback on colocation design, professional structured cabling, rack and stack of your equipment and setup of power strips, ladder racks, fiber trays, and more.