What does the Colohouse’s Customer Success Team do?
At Colohouse, we focus on building strong relationships with our customers to understand their needs and help them achieve their goals. You can count on us to be your advocate and communicate your feedback to other departments. We analyze your feedback to identify trends and areas for improvement to enhance our services.
We want to make sure you have a successful onboarding experience by equipping you with the necessary training and resources to use our products effectively. When it comes to renewals, we work closely with you to understand your evolving needs and provide solutions that help you grow and achieve your business objectives.
Our team offers advice, leads, and supports throughout your entire IT journey.
Meet the team that will help you along the way
Grant Davis
Director Customer Success
”As the Director of Customer Success, my main responsibility is to ensure that our customers are achieving their business objectives through the successful use of our products and services. I lead a team of Customer Success Managers that work closely with other departments such as sales, marketing, accounting, and implementations to create a strategic and collaborative approach for our customers.”
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Nguyen Nguyen
Sr. Customer Success Manager
”My role is to support existing customers with questions, upgrades, and renewals. As well as be the front line and representative of Colohouse in all of my engagements with customers, partners, and internal team members. I have to ensure that my customer always is heard and that I will do anything in my power to help them succeed.”
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Cheri Brock
Sr. Customer Success Manager
”As a Customer Success Manager, I strive to establish strong connections with our clients and gain insights into their business requirements. By leveraging our products and services, I work towards providing tailored solutions to their unique needs.”
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