Every year, ColoHouse conducts its annual Customer Survey. It is our way of checking in and making sure we are holding up our end of the bargain. In this survey, we calculate our “Net Promoter Score”.
The Net Promoter Score is an index ranging from -100 to 100 that measures one thing: How likely are you to recommend ColoHouse? We use it to gauge our customer’s satisfaction with the company’s product and service and loyalty to the brand. To read more about NPS, click here.
As a point of reference, Comcast has a -9 NPS, Amazon has a 61 NPS, and Apple is 89 NPS.
ABOUT OUR CUSTOMERS
Our customers are mostly based out of the USA (58%), Europe (21%) and Latin America (21%)
Most of our customers (88%) describe themselves as a Telecommunications or IT Services company.
68% of our customers consider ColoHouse to be their primary colocation space.
Over 70% of our customers have been with us for 2 or more years