You have decided to outsource your hosting to a data center and asked everything that you need to know regarding to space, security and connectivity. The technological knowledge also meets your business needs, sounds great! Wait, one last thing! What about customer support? The customer support of a data center should not be underestimated, as you are teaming up with a data center for years.
Peace of mind
No matter how good a product is, what customers are most likely to remember is the direct contact they have with your company. Especially when their mission-critical infrastructure will be housed within someone else’s facility.
When you make the decision to outsource to a data center – you are teaming up with certified and experienced data center professionals. Instead of the knowledge of one person, you benefit from an experienced team of IT professionals with specific qualifications and certifications providing 24/7 support – to do what they do best, so you can focus on what you do best. This means you can rest assured when an issue arises, a trusted specialist will be available to meet your needs at any time.
Support around the clock is very important to guarantee customer happiness. When an issue arises at an unexpected moment, customers need someone to help them out as soon as possible. 24/7 support offers a peace of mind, knowing that the data center provider has their back.
An important question that should be considered: is your call being handled by an answering machine full of irrelevant options or handled by the support staff in person? It’s all about making the customer feel like they’re doing business with a human, not a company.
The support team is there to make sure that your data is stored in a secure facility. Besides that, the support staff will work to identify any potential risks or threats by staying present and monitoring all systems and access points. They can advise on things that are relevant to your business and industry so you can make the best choice when it comes to your technology needs.
At ColoHouse, we consider each customer a business partner. Our goal is to support you and your business by providing solid infrastructure and services. Our aim is to deliver the highest quality of IT services while prioritizing our customers and maintaining the world-class of support. We strive to be an extension of your staff.