Why Tech Support is Important for Your Growing Business

  • Why Tech Support is Important for Your Growing Business
    • November 16 2020

    Last Updated on November 16, 2020 by Sammen Qureshi

    Your IT infrastructure is the foundation your business runs on. In this technology-focused age, businesses can live or die by the quality of their IT infrastructure. Managing your own IT infrastructure is challenging, yet it is mission critical. If you are planning your IT infrastructure, you may be tempted to think that maintaining an in-house IT department for all technical support and services is the way to go. In this blog, we’ll cover the various benefits of using tech support and why it might be a viable option for your business.

    Why do we need IT support?

    Running a business in the digital age can be challenging. There are new technologies emerging every day and businesses need to stay up to date to serve their customers better. Then there’s data safety and security, which is something businesses should take seriously. What if your mission critical applications go down at a crucial time? What if someone in the IT department leaves the company? These are all things we have to keep in mind. The questions you need to ask yourself is? Do we have the right tools and personnel in our IT department to maintain our current business and grow and scale?

    Learn about the top 3 advantages of having a dedicated tech support for your growing business.

    Advantages of outsourcing your IT infrastructure

    1. Expertise

    Is IT support really that important for a growing business? The short answer is – yes. IT support is essential for every business, no matter how big or small it is. Strong and reliable IT support services can enable companies to stay competitive

    Ideally, the provider’s team should function as an extension of the customer’s IT department, which allows in-house personnel to focus their attention on the company’s core business. The most important aspect is reliable customer service 24x7x365. A good support staff offers peace of mind and assurance that the data center provider has your back. Make sure to check how quickly support tickets are addressed. If the support team takes forever to follow up with IT support tickets, it might be time to start looking for a new provider. You may want to for the Service Level Agreements to see if they meet your support criteria.

    2. Comprehensive Monitoring

    Business owners need to make sure that their mission critical data is well protected. You need to make sure everything is up to date all the time, but most companies don’t know the right methods for data protection. This is where IT experts can help, by finding and fixing weaknesses in systems and software to prevent data breaches.

    3. Extra Time to Focus on Business Growth

    As your business grows you have increased technology needs. You need more servers, more speed, and more people to manage it all. Outsourcing your IT infrastructure to a trusted provider allows you to focus more on your core business and business growth, but gives you access to the expertise of a larger (highly trained) team. Business owners no longer have to worry about data loss or other problems; these are handled by experts while business owners can worry about what really matters to them – running the business.

    Make sure to check out our blog: What are the benefits of outsourcing your IT Infrastructure?

    What to look for in a great IT support team

    IT support services is essential for any kind business, no matter how big or small it is. It is crucial to not only maintain systems but excel through updates/upgrades that can guarantee the optimum level of operations for your business.

    At ColoHouse, we consider each customer a business partner. Our goal is to support you and your business by providing solid infrastructure and services. We strive to be an extension of your staff. To learn more about our services or to get more information about our data centers please contact us on +1 305-731-2225 or use our contact form.

    Managed Services FAQs

    What do you mean by Managed Services?

    Managed Services allows a business to offload certain IT operations to a third-party provider, known as a Managed Services Provider or MSP. These outsourced functions may be as basic as keeping IT equipment and other services functional all the way up to full IT team outsourcing.

    Why do we need Managed Services?

    Managed services are a practice of outsourcing everyday management responsibilities to enhance operations and cut costs.

    What are the types of Managed Services?

    o   Managed Networks and Infrastructure.
    o   Managed Security.
    o   Managed Support Services.
    o   Managed Cloud Infrastructure.
    o   Remote Hands
    o   Migration Services
    o   Backup and recovery

    What are the benefits of Managed Services?

    o   Cost-effective
    o   Scalability
    o   Access to expertise
    o   Focus on your core business
    o   24/7 support

 
Do you have any questions?