Businesses of all sizes know access to data is critical to day-to-day workflows, collaboration, innovation, and customer service. Almost all businesses today depend on their data to manage their operation, but what if you don’t have access to your IT resources? What do you do?
Are your servers in your office?
Unlike natural or manmade disasters, a disease pandemic could affect multiple areas at the same time, What do you do if you don’t have access to the servers in your office? A disease pandemic makes it necessary to tell employees not to come into the office, how will you have access to your mission-critical data or IT resources?
Most businesses are desperately determining how to use technology to face the increasingly severe disruption caused by COVID-19. Unlike your office server room, data centers deal with risk assessment and management every day and play a crucial role as the central point of access for data and essential business applications. Moving a business’s mission-critical data, IT resources or backup systems to a colocation data center is an attractive option for any business worried about business continuity if they are not able to access their servers.
What if you are already in a colocation data center and need access?
In times like these when you need people on-site, local support is not only convenient but crucial. Most colocation data centers provide remote hands support. Remote hands is a professional technical assistance service performed by data center support technicians. Support technicians respond to emergencies 24/7/365 – ensuring your service requests are just a phone call or click away. The availability of remote hands at your data center offers you a helping hand when you need it, eliminating the need to be onsite and keeping you and your employees safe during a pandemic such as COVID-19.
A helping hand when you need it
ColoHouse On-site Technical Support is ready to help you through this difficult time to ensure that customers’ business operations are maintained. Our goal is to be an extension of your staff and provide exceptional customer service 24/7/365.
For questions please contact us at +1 305-731-2225 or use our contact form.